http://scrapbookdiecutter.com/message_board/ Klic-N-Kut Support community en-US Fri, 10 Sep 2010 11:01:56 +0000 http://bbpress.org/?v=1.0.2 q http://scrapbookdiecutter.com/message_board/search.php http://scrapbookdiecutter.com/message_board/topic.php?id=84#post-310 Thu, 09 Sep 2010 22:00:39 +0000 lynjon 310@http://scrapbookdiecutter.com/message_board/ <p>Iam getting totally confused between sign blank and page.&nbsp; Which one do I use to show the size of the page on the screen.&nbsp; Which one displays where it will cut on the cardstock.</p> <p>Also my mat is curling.&nbsp; There are furrows for want of a better word where the rollers are used on the mat causing air pockets when the cardstock is adhered to the mat which causes the cardstock to get ripped while in the process of cutting.&nbsp; These airpockets are not always apparent until the cutting has commenced. </p> http://scrapbookdiecutter.com/message_board/topic.php?id=83#post-309 Thu, 09 Sep 2010 21:54:32 +0000 lynjon 309@http://scrapbookdiecutter.com/message_board/ <p>What settings are used for the folllowing:<br />Grunge board- I have tried the max force but it only scratches the surface.<br />Balsa craft wood - as displayed in the KNK store videos<br />250 gsm paper - I&nbsp; am either not enough or too much?<br />Chipboard- after using 10 sheets of chipboard and not having one successful cut grrrrrrrrrrrr???<br />Textured cardstock</p> <p>Is there a chart anywhere as a guide?&nbsp; It is an awful lot of waste of paper when things go wrong a guide chart to at least get one closer to the correct settings would be great?? </p> http://scrapbookdiecutter.com/message_board/topic.php?id=82#post-308 Wed, 08 Sep 2010 16:34:18 +0000 SandyMcc 308@http://scrapbookdiecutter.com/message_board/ <p>Try plugging in the dongle first. And then, after the dongle is recognized by your computer, start installing the software. </p> http://scrapbookdiecutter.com/message_board/topic.php?id=82#post-307 Tue, 07 Sep 2010 01:41:59 +0000 Rebecka 307@http://scrapbookdiecutter.com/message_board/ <p>I bought the KNK Studio GE program and am loading it on my computer. It gets to where I select a language (English) then it tries to load the wizard but it says to insert the license disc into your cd rom. IT IS in my cd rom. So now what? </p> http://scrapbookdiecutter.com/message_board/topic.php?id=81#post-306 Tue, 07 Sep 2010 00:06:35 +0000 SandyMcc 306@http://scrapbookdiecutter.com/message_board/ <p>Also you are using the mat that came with your Groove-E? </p> http://scrapbookdiecutter.com/message_board/topic.php?id=81#post-305 Tue, 07 Sep 2010 00:06:10 +0000 SandyMcc 305@http://scrapbookdiecutter.com/message_board/ <p>Are you sure you have your pinch wheels directly under the white rectangles? </p> http://scrapbookdiecutter.com/message_board/topic.php?id=81#post-304 Mon, 06 Sep 2010 23:06:33 +0000 Donna 304@http://scrapbookdiecutter.com/message_board/ <p>When I try to cut a shape on my GrooveE the mat keeps wiggling and throws off the design cut. It is not so noticeable if I am trying to cut something fairly simple, like text, but flowers or butterflies, for example, turn into a mess. What am I doing wrong? Does there need to be more pressure on the pinch wheels? Help...it's getting a little frustrating.&nbsp;&nbsp; -Donna&lt;input id="gwProxy" type="hidden"&gt;&lt;!--Session data--&gt;&lt;input onclick="jsCall();" id="jsProxy" type="hidden"&gt;<div></div> </p> http://scrapbookdiecutter.com/message_board/topic.php?id=80#post-303 Sat, 04 Sep 2010 18:05:24 +0000 SandyMcc 303@http://scrapbookdiecutter.com/message_board/ <p>One more thing... I saw a video on how to prepare the Cricut mats for use (they are also insanely sticky) and they suggested just patting it over and over with your hands and allow the natural oils in your hands to disarm the adhesive a bit. </p> http://scrapbookdiecutter.com/message_board/topic.php?id=80#post-302 Sat, 04 Sep 2010 18:04:29 +0000 SandyMcc 302@http://scrapbookdiecutter.com/message_board/ <p>It sounds like your mat is too sticky if the materials are sticking to it! &nbsp;This happens with the mats for ALL of the cutters if you don't get the stickiness just right. &nbsp;The problem with getting it just perfect is that it will vary from one climate to the next (heat and temperature of the air). &nbsp;So, you need to follow the instructions in the user manual where I suggest you use an old T Shirt and press and pull up and repeat until the mat isn't quite so sticky. Then, when the mat loses its stickiness, you'll need to use less adhesive when cleaning and respraying. &nbsp;<div><br /></div><div>Don't give up! &nbsp;Also, I use an artist's palette knife to gently lift the edges of my cut piece before removing from the mat to make sure I don't the cut pieces.</div> </p> http://scrapbookdiecutter.com/message_board/topic.php?id=78#post-301 Sat, 04 Sep 2010 18:00:25 +0000 SandyMcc 301@http://scrapbookdiecutter.com/message_board/ <p>You're welcome! </p> http://scrapbookdiecutter.com/message_board/topic.php?id=80#post-300 Sat, 04 Sep 2010 04:15:19 +0000 lynjon 300@http://scrapbookdiecutter.com/message_board/ <p>I have had the KNK for 6 months and am yet to get anything out of it. I have gone through so much paper and cardstock and now chipboard?????????????<br />I have washed the mat and resprayed and washed again again agin still the chipboard and cardstock stick to it and destroy any design I can get to cut.</p> <p>I am so srrrrrrrrrrrrrry that I let the Retailer change my mind from the Inspiration to the KNK<br />Lynette </p> http://scrapbookdiecutter.com/message_board/topic.php?id=78#post-299 Sat, 04 Sep 2010 00:45:36 +0000 lynjon 299@http://scrapbookdiecutter.com/message_board/ <p>Thank you this worked well</p> <p>Many thanks<br />Lynette </p> http://scrapbookdiecutter.com/message_board/topic.php?id=79#post-298 Fri, 03 Sep 2010 15:47:04 +0000 SandyMcc 298@http://scrapbookdiecutter.com/message_board/ <p>A new pink cable is being sent to you today. Fingers crossed that it will work perfectly for you! </p> http://scrapbookdiecutter.com/message_board/topic.php?id=79#post-297 Fri, 03 Sep 2010 01:41:46 +0000 Jnett 297@http://scrapbookdiecutter.com/message_board/ <p>For those dropping in on the saga, the pink cable didn't work on the other machine either.&nbsp; I did switch back to serial to confirm and it drew a perfect circle.&nbsp; I think Sandy is right and I'll be pursuing a replacement.&nbsp; Never say die! We will get it up and cutting soon. </p> http://scrapbookdiecutter.com/message_board/topic.php?id=79#post-296 Fri, 03 Sep 2010 01:17:33 +0000 SandyMcc 296@http://scrapbookdiecutter.com/message_board/ <p>Chad told me that he had suggested you just hook it up straight serial on your other one because I specifically asked him about that! &nbsp;So, if you no go back to straight serial on your older computer, it's going to cut perfectly fine, right?<div><br /></div><div>Then I'm guessing you have a faulty pink conversion cable for sure!&nbsp;</div> </p> http://scrapbookdiecutter.com/message_board/topic.php?id=79#post-295 Fri, 03 Sep 2010 00:45:54 +0000 Jnett 295@http://scrapbookdiecutter.com/message_board/ <p>Interesting.&nbsp; It's doing nearly the same thing on the other one with the pink cable.&nbsp; Chad just had me hook it up as I had, straight serial port.&nbsp; Well to his defense, maybe he meant for me to use the pink cable but I didn't.&nbsp; I checked making sure the machine worked.&nbsp; It isn't even making the perfect square when I hit test on the other one.&nbsp; I didn't install any drivers, it found the port etc itself.&nbsp; I only had to change the port in the KnK software.&nbsp; Should I be trying something else?</p> <p>&nbsp;edit: I took it off line and back on and now I can get a perfect square for the test; also noted that after the freeze if I try any type of circle, the test is a triangle oh and this one won't do the star either </p> http://scrapbookdiecutter.com/message_board/topic.php?id=79#post-294 Thu, 02 Sep 2010 23:22:09 +0000 SandyMcc 294@http://scrapbookdiecutter.com/message_board/ <p>When you tested it on your other computer, did you use these EXACT same two cables? That's what I would do next, if you haven't already... connect using both cables to your other computer and see if you get the same thing happening. &nbsp; </p> http://scrapbookdiecutter.com/message_board/topic.php?id=79#post-293 Thu, 02 Sep 2010 19:33:16 +0000 Jnett 293@http://scrapbookdiecutter.com/message_board/ <p>Well I can also weld two squares and it will cut the outline.&nbsp; Add the circle, weld and it does the same thing - this time it dropped the head but wouldn't draw anything.&nbsp; It did allow me to go offline and then back online without freezing and needing to reset it.&nbsp; It's just so strange.&nbsp; Still waiting on seeing if you have any suggestions. </p> http://scrapbookdiecutter.com/message_board/topic.php?id=79#post-292 Thu, 02 Sep 2010 15:59:16 +0000 Jnett 292@http://scrapbookdiecutter.com/message_board/ <br /> http://scrapbookdiecutter.com/message_board/topic.php?id=79#post-291 Thu, 02 Sep 2010 15:18:03 +0000 Jnett 291@http://scrapbookdiecutter.com/message_board/ <p>Is there any chance that the cable is defective?&nbsp; I've removed as many things with drivers that I can, even changed anti-virus programs and it is still not sending any data.&nbsp; I know it's a long shot, but is there some way I can check it?</p> <p>Thanks,Jnett</p> <p><div class="post"> <p>Update it was supposed to make a circle and it drew<br /> what looks like a check mark...I'm hoping that means it's not the<br /> cable.&nbsp; Have to reset to make it continue.</p> <p>Now I've done a square and a star, but it still won't cut the circle<br /> or an abc string.&nbsp; This is what it did before.&nbsp; I really could use a<br /> suggestion. </p> </div> </p> http://scrapbookdiecutter.com/message_board/topic.php?id=76#post-290 Thu, 02 Sep 2010 15:10:27 +0000 SandyMcc 290@http://scrapbookdiecutter.com/message_board/ <p>This is a CD that's only provided by your particular dealer. So, you'll need to contact him directly for tech support. &nbsp;Sorry! &nbsp; </p> http://scrapbookdiecutter.com/message_board/topic.php?id=76#post-289 Thu, 02 Sep 2010 05:49:00 +0000 lynjon 289@http://scrapbookdiecutter.com/message_board/ <p>It is called the KNK Extras cd.&nbsp; It has a lot of videos, designs , manuals &amp; tips, conversion to KNK instructions etc. </p> http://scrapbookdiecutter.com/message_board/topic.php?id=76#post-288 Wed, 01 Sep 2010 18:52:53 +0000 SandyMcc 288@http://scrapbookdiecutter.com/message_board/ <p>What's the name of that CD that came with your KNK? I don't recognize "Point Pusher" at all. &nbsp;Maybe it's a CD only provided by our Australian dealer and you'll need to contact him.<div></div> </p> http://scrapbookdiecutter.com/message_board/topic.php?id=78#post-286 Wed, 01 Sep 2010 18:50:45 +0000 SandyMcc 286@http://scrapbookdiecutter.com/message_board/ <p>Do you see a little + next to All Fonts in that font dropdown menu? Open it up and then you should see all of the fonts you installed from Windows during the installation process... unless you didn't do that part? &nbsp;If not, then use the instructions in section 5.1 of the user manual to install them. </p> http://scrapbookdiecutter.com/message_board/topic.php?id=77#post-285 Wed, 01 Sep 2010 18:49:22 +0000 SandyMcc 285@http://scrapbookdiecutter.com/message_board/ <p>You can copy/paste them using Explorer or My Computer to any folder you wish to use on your hard drive. Then use the instructions in Section 5.1 of the user manual to install them into KNK Studio. </p> http://scrapbookdiecutter.com/message_board/topic.php?id=70#post-284 Wed, 01 Sep 2010 18:48:21 +0000 SandyMcc 284@http://scrapbookdiecutter.com/message_board/ <p>I'm sorry... I forgot that I don't automatically have a signature on my posts here. My web site is:<div><br /></div><div><a href="http://www.iloveknk.com" rel="nofollow">http://www.iloveknk.com</a></div><div>&nbsp;</div> </p> http://scrapbookdiecutter.com/message_board/topic.php?id=78#post-283 Wed, 01 Sep 2010 08:15:46 +0000 lynjon 283@http://scrapbookdiecutter.com/message_board/ <p>When I ttry writing text and I want to change the font the only one listed is aerial in the dropdown menu how do I find the rest of the fonts and how do I change the style of font directly from the KNK program? </p> http://scrapbookdiecutter.com/message_board/topic.php?id=77#post-282 Wed, 01 Sep 2010 08:12:19 +0000 lynjon 282@http://scrapbookdiecutter.com/message_board/ <p>How do you download fonts from the CD's and where do you save them to use in KNK </p> http://scrapbookdiecutter.com/message_board/topic.php?id=76#post-281 Wed, 01 Sep 2010 08:02:43 +0000 lynjon 281@http://scrapbookdiecutter.com/message_board/ <p>I have been trying to install POINT PUSHER from the CD that came with the KNK and it doesn't do anything.&nbsp; I have had a couple of problems with these programs I am supposed to be able to download off the CD.</p> <p>I now have Windows 7 so is there a compatible version as I note the CD only recognises Vista and XP </p> http://scrapbookdiecutter.com/message_board/topic.php?id=70#post-280 Wed, 01 Sep 2010 07:57:52 +0000 lynjon 280@http://scrapbookdiecutter.com/message_board/ <p>Where do I find your Support tab?&nbsp; </p> http://scrapbookdiecutter.com/message_board/topic.php?id=58#post-279 Wed, 01 Sep 2010 05:38:57 +0000 SandyMcc 279@http://scrapbookdiecutter.com/message_board/ <p>I would love to see a sample pf what you are describing and you can simply provide me the name of the file. I currently have the unlimited Silhouette subscription, so I have access to all of them. </p> http://scrapbookdiecutter.com/message_board/topic.php?id=70#post-278 Wed, 01 Sep 2010 03:10:46 +0000 SandyMcc 278@http://scrapbookdiecutter.com/message_board/ <p>Check out more videos I've made under my Support tab... and then under Videos. There are like a hundred now.<div><br /></div><div>Sandy</div> </p> http://scrapbookdiecutter.com/message_board/topic.php?id=73#post-277 Wed, 01 Sep 2010 03:09:38 +0000 SandyMcc 277@http://scrapbookdiecutter.com/message_board/ <p>That's just scraps of printer paper I cut to protect my wheels from touching the adhesive on the mat! &nbsp;<div><br /></div><div>And yes... I'm Sandy! &nbsp;lol</div> </p> http://scrapbookdiecutter.com/message_board/topic.php?id=73#post-276 Tue, 31 Aug 2010 22:05:29 +0000 lynjon 276@http://scrapbookdiecutter.com/message_board/ <p>Sorry that should be watching videos by Sandy?? </p> http://scrapbookdiecutter.com/message_board/topic.php?id=70#post-275 Tue, 31 Aug 2010 22:04:17 +0000 lynjon 275@http://scrapbookdiecutter.com/message_board/ <p>I live in Australia.&nbsp; The Retailer will help via phone as they are interstate.&nbsp; If I travel interstate I can have 2 hours free then I have to pay $60 per hour after that.&nbsp; After the cost of travelling plus the $60 ph I am paying for the KNK over and over again.&nbsp; I could not find a Retailer in NSW Australia. </p>